High-Touch Customer Service & IT Consulting
We have been managing email and website hosting for a couple of decades now. Our IT team takes great pride in providing excellent managed IT customer service. As a result, our clients have asked us for years if we could take care of their IT consulting and network management services. For years, we have referred all of those requests to our friends over at 415 Group IT and in many cases we still do, they do a great job managing IT for several of our clients.
In 2021 we launched a full-service Managed IT and IT consulting division. We now offer everything from break/fix IT services to managed services solutions where we provide everything from your help desk to CIO level consulting. Keep on reading to see the managed IT services we provide to keep your business running.
Backup and Disaster Recovery
It can be devastating to lose important files and data that could be essential to your business or for your clients. But it's not impossible to get your data back even in some of the worst cases. With the correct recovery plan and secured backups, your data can be safely stored and recalled whenever you need it. We provide file-level backup and monitoring as well as disaster recovery planning and testing to ensure your data is always safe and secure.
The digital landscape can be a dangerous one, with cyber criminals constantly trying to exploit the vulnerabilities of your systems to gain access to private data. Our team provides ongoing cyber protection and monitoring to safeguard against cyber threats and breaches.
Whether you have 5 devices or 200 devices keeping track of each one and ensuring they're all up-to-date is essential, even though it can be tedious for a business to manage on its own. Our team handles server updates and patching, computer updates, and patching of applications and operating systems to ensure all devices are using the most current updates and are secure. We also offer remote and on-site support for managed devices, including installation. Along with device management, we take care of warranty management and asset tracking so that your equipment is always up-to-date and properly maintained.
Email and Spam Filtering
TKG's managed IT services include email support and licensing, as well as spam filtering to help prevent malicious content from entering your network via email. Our team can help you configure your email client to block unwanted messages and prevent phishing attempts while ensuring that your email communication is always up and ready to use.
Our team handles complete network monitoring and provides proactive support to prevent issues before they arise. We also manage firmware updates and patching and provide network topology documentation and complete IT documentation to ensure you always have a clear understanding of your network infrastructure.
Finding the Right IT/Managed Services Partner
We cannot be all things to all people. However, we've been in this business long enough to know the best players in the market. If you are in need of IT consulting whether it be a new managed services provider or a fully outsourced CIO, we will help you find the right solution whether it is serviced by our team or not. Contact us today to learn more about how we can help you stay focused on running your business.