Ryan

Help Desk Technician

Ryan recently joined TKG as a full-time Help Desk Technician after interning with the team and spending more than three years supporting students, faculty and staff at Walsh University. His passion for technology began in middle school through LEGO Robotics and continued to grow through programming, helping manage technology for his high school and earning a degree in Computer Science. Ryan enjoys the variety that comes with working in IT, where every day brings a new challenge and an opportunity to help clients solve problems, sometimes even uncovering the real issue together along the way.

Ryan is originally from Uniontown, Ohio, and is engaged to his fiancée, Rachel. He enjoys spending his free time playing disc golf, pickleball, tennis and soccer, or exploring the outdoors on a hike. Around the office, Ryan is known for sharing a daily joke to brighten the team's day. Ask him about technology, personal finance or planning for the future, and you'll probably find yourself in a conversation that lasts much longer than expected.

Ryan, Help Desk Technician at TKG, a Northeast Ohio digital marketing and IT agency Ryan, IT Help Desk Technician at TKG, providing technology support for businesses in Northeast Ohio

Where he gained his knowledge

Ryan graduated from Walsh University with dual Bachelor of Science degrees in Computer Science with specializations in Programming and Cybersecurity, along with minors in Business and Digital Marketing. Throughout college, he gained hands-on experience in a variety of IT roles, including serving as a Help Desk Technician at Walsh University, interning with the cybersecurity team at GOJO Industries and working as a Junior Software Developer for IPIC Entertainment, where he traveled to theater locations across the country to support technology initiatives.

During his time at Walsh, Ryan completed an Honors Thesis focused on developing an AI-powered chatbot to reduce technology-related anxiety and improve IT support resolution. His experiences across software development, cybersecurity and IT support have fueled his passion for using emerging technologies to solve real-world problems, and he believes artificial intelligence will continue to transform the way organizations support and empower their users.

Skills and Expertise

  • Customer Service
  • Troubleshooting & Problem Solving
  • Microsoft 365 Administration
  • Documentation & Standardization

When not at work, Ryan's life revolves around

  • Faith
  • Family
  • Friends
  • Watching The Office

Little known facts

  • Ryan is an Eagle Scout.
  • He has collected more than 25 LEGO sets, all as an adult.
  • He led Wood Badge adult leadership training at age 20.
  • He lived in Europe for three years.

Favorite places on the web

Some of Ryan's favorite digital tools

  • ChatGPT
  • Claude AI
  • GitHub